Agreement to Terms
Binding agreement for service usage
By accessing or using the website and services of GRATTON SOFTWARE SOLUTIONS LLC ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Services
What we provide to our clients
GRATTON SOFTWARE SOLUTIONS LLC provides custom software development, web and mobile application development, cloud solutions, and related technology services. The specific scope, deliverables, timeline, and pricing for each project will be outlined in a separate Statement of Work or Service Agreement.
Client Responsibilities
Your obligations as our client
As a client, you agree to:
- Provide accurate and complete information necessary for project completion
- Respond to requests for feedback and approvals in a timely manner
- Provide access to necessary systems, accounts, and resources
- Make timely payments according to the agreed payment schedule
- Comply with all applicable laws and regulations
Intellectual Property
Ownership and rights
Client-Owned Materials
You retain all rights to materials, content, and intellectual property you provide to us for use in your project.
Developed Work
Upon full payment, you will own the custom code and deliverables specifically created for your project, unless otherwise specified in the Service Agreement. We retain rights to:
- Reusable components, libraries, and frameworks we've developed
- General methodologies and processes
- Pre-existing intellectual property
Portfolio Rights
We reserve the right to display completed projects in our portfolio and marketing materials unless otherwise agreed in writing.
Payment Terms
Billing and payment information
- Payment schedules will be outlined in the Service Agreement
- Invoices are due within 15 days of receipt unless otherwise specified
- Late payments may incur interest charges and suspension of services
- All fees are non-refundable unless otherwise stated
Project Timeline
Expected delivery times
We will make reasonable efforts to meet agreed-upon deadlines. However, timelines may be affected by:
- Delays in receiving client feedback or materials
- Changes in project scope
- Technical challenges or third-party dependencies
- Force majeure events
Changes and Revisions
Adjustments to project scope
Changes to project scope, features, or requirements may result in additional fees and timeline adjustments. All change requests must be documented and approved in writing.
Warranties and Disclaimers
Guarantees and limitations
Warranties
We warrant that services will be performed in a professional manner consistent with industry standards. However:
- We do not guarantee specific business results or outcomes
- Software is provided 'as is' after the warranty period
- We are not responsible for third-party services or integrations
- We do not warrant that software will be error-free or uninterrupted
Limitation of Liability
Our liability limits
To the maximum extent permitted by law, GRATTON SOFTWARE SOLUTIONS LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
Our total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific project giving rise to the claim.
Confidentiality
Protecting your information
We will maintain the confidentiality of your proprietary information and will not disclose it to third parties without your consent, except as required by law or necessary to provide services.
Termination
Ending project agreements
Either party may terminate a project agreement:
- By mutual written agreement
- For material breach that remains uncured after 30 days written notice
- If the other party becomes insolvent or files for bankruptcy
Upon termination, the client is responsible for payment of all work completed to date.
Governing Law
Legal jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
Dispute Resolution
Resolving disputes
Any disputes arising from these terms or our services shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Orange County, Florida.
Questions About These Terms?
If you have any questions about these Terms of Service, please don't hesitate to contact us.